Cancellation Policy
Last Updated: December 8, 2024
Understanding Our Cancellation Policy
At Akerio, we understand that plans can change. This Cancellation Policy outlines the terms and conditions for canceling your tour bookings made through www.akerio.net. Please read this policy carefully before making a booking.
1. Standard Cancellation Timeline
Our cancellation policy is based on the number of days before the scheduled tour date. Refunds are calculated as follows:
30+ Days Before Tour
Full refund minus 5% processing fee
15-29 Days Before Tour
75% refund of total booking amount
7-14 Days Before Tour
50% refund of total booking amount
3-6 Days Before Tour
25% refund of total booking amount
Less Than 3 Days or No-Show
No refund available
2. How to Cancel Your Booking
To cancel your booking, you must:
- Submit a cancellation request in writing via email to hello@akerio.net
- Include your booking reference number and full name
- Cancellation is effective from the date and time we receive and acknowledge your request
- You will receive a confirmation email within 24-48 hours
3. Refund Processing
- Timeline: Approved refunds will be processed within 7-14 business days
- Method: Refunds will be issued to the original payment method used for booking
- Bank Processing: Additional 3-5 business days may be required for your bank to process the refund
- Currency: Refunds will be issued in the original currency of payment
4. Non-Refundable Bookings
Certain bookings may be marked as non-refundable at the time of purchase. These include:
- Special promotional or discounted tours
- Peak season or high-demand tours
- Private or customized tour packages
- Tours clearly marked as "Non-Refundable" during booking
Important: Non-refundable bookings cannot be canceled for a refund under any circumstances, including medical emergencies or travel restrictions.
5. Cancellations by Akerio or Tour Operators
If we or our tour operators need to cancel your booking due to unforeseen circumstances, you will be entitled to:
Option 1: Full Refund
Receive a complete refund of all amounts paid
Option 2: Rescheduling
Move your booking to an alternative date at no additional cost
Option 3: Credit
Receive a credit voucher valid for 12 months to use on any future booking
6. Weather and Force Majeure
In cases of extreme weather conditions or force majeure events (natural disasters, political unrest, pandemics, etc.):
- Tours may be canceled or rescheduled for safety reasons
- Full refund or rescheduling options will be provided
- Akerio is not liable for additional expenses incurred due to cancellations
7. Modifications and Rescheduling
If you wish to modify or reschedule your booking instead of canceling:
- Requests must be made at least 7 days before the tour date
- Subject to availability of alternative dates
- A modification fee of 10% may apply
- Price differences may apply if rescheduling to a more expensive tour
8. Group Bookings
For group bookings (10+ participants):
- Special cancellation terms may apply
- Partial cancellations are allowed with advance notice
- Contact us directly for group-specific cancellation policies
9. Travel Insurance
We strongly recommend purchasing travel insurance that covers trip cancellations, medical emergencies, and unforeseen circumstances. Travel insurance may provide additional coverage beyond our standard cancellation policy.
10. Questions About Cancellations?
If you have questions about our cancellation policy or need assistance with a cancellation, please contact us:
Business Hours: Monday - Sunday, 9:00 AM - 6:00 PM (Thailand Time)
Important Notice
This Cancellation Policy forms part of our Terms and Conditions. By making a booking through Akerio, you acknowledge that you have read, understood, and agreed to this policy.
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website. Bookings made before policy changes will be subject to the terms in effect at the time of booking.
We're Here to Help
Our customer support team is ready to assist you with any cancellation requests or questions.