Privacy Policy

1. About Us

Akerio Tours is a travel service provider based in Thailand offering tours, tickets, transfers, activities, and travel-related services through our website and official communication channels.

In this policy,

• "Akerio Tours", "we", "us", or "our" means Akerio Tours.
• "You" or "customer" means any person who visits our website or makes a booking.

2. Information We Collect

We collect personal information only when necessary to provide our services.

Information may include:

• Full name
• Phone number
• Email address
• Nationality
• Passport details (if required)
• Hotel name / pickup location
• Payment information
• Booking details
• IP address
• Device information
• Browser type
• Cookies data

We collect information when you:

• Make a booking
• Contact us
• Subscribe to updates
• Use our website
• Send messages
• Complete payment

We only collect the information needed to provide travel services.

3. How We Use Your Information

Your information may be used for the following purposes:

• Confirm bookings
• Provide tour services
• Send vouchers
• Contact you about your booking
• Arrange pickup or transport
• Process payments
• Prevent fraud
• Improve our website
• Customer support
• Legal compliance

We do not use your data for illegal purposes. We only use information related to travel services.

4. Sharing Your Information

We may share your information with trusted partners when necessary to complete your booking.

These may include:

• Tour operators
• Hotels
• Transport companies
• Ferry companies
• Attraction providers
• Payment providers
• Insurance companies
• Government authorities (if required by law)

We only share the minimum information required. We do not sell personal information. We do not share information for marketing without permission.

5. Payment Information

Payments may be processed by third-party payment providers.

These may include:

• Credit card gateway
• Bank transfer system
• Online payment service

We do not store full credit card details on our server. Payment providers handle payment security. Customers should check the privacy policy of the payment provider. We are not responsible for payment provider systems.

6. Cookies

Our website may use cookies to improve user experience.

Cookies help us:

• Remember preferences
• Understand website traffic
• Improve performance
• Provide better service

Cookies do not contain sensitive personal data. You may disable cookies in your browser settings. Some features may not work without cookies.

7. Data Storage

We keep personal data only as long as necessary.

Information may be stored for:

• Booking records
• Accounting
• Legal requirements
• Customer support

We use reasonable security measures to protect data.

This includes:

• Password protection
• Secure servers
• Limited access
• Encrypted connections

However, no system is 100% secure. Customers use the website at their own risk.

8. Data Protection

We take reasonable steps to protect your information.

We try to prevent:

• Unauthorized access
• Data loss
• Data misuse
• Data leak

Only authorized staff can access customer data. We follow good business practices according to Thai law.

9. Your Rights

Under Thai Personal Data Protection Act (PDPA), you may have the right to:

• Request access to your data
• Request correction
• Request deletion
• Request restriction of use
• Withdraw consent

To make a request, contact us using our official email. We may ask for identity verification. Some requests may not be possible due to legal reasons.

10. Marketing Messages

We may send messages about:

• Booking updates
• Important travel information
• Service notices

We will not send marketing emails without permission. You may unsubscribe anytime.

11. Third-Party Websites

Our website may contain links to other websites.

We are not responsible for their privacy policies. Customers should read their policies before using those websites. Use of third-party sites is at your own risk.

12. Children's Information

Our services are not intended for children under 18 without guardian permission.

We do not knowingly collect personal data from children. If such data is found, we will delete it. Parents should supervise bookings.

13. Legal Requirements

We may disclose personal information if required by law.

This may include requests from:

• Thai authorities
• Courts
• Police
• Government agencies

We will only provide information when legally required.

14. International Data Transfer

Customers from other countries may use our services. Information may be processed in Thailand. By using our services, you agree to this. We try to protect data according to Thai law.

15. Changes to Privacy Policy

We may update this Privacy Policy at any time.

Changes may be made due to:

• Law updates
• System changes
• Business changes

The updated version will be posted on our website. Continued use of our services means you accept the new policy.

16. Contact Information

If you have questions about this Privacy Policy, contact: