Terms and Conditions

Last Updated: [10 Dec 2024]

Welcome to Akerio. These Terms and Conditions govern your use of our website www.akerio.net (the “Website”) and our services. By accessing or using the Website, you agree to these Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By booking a tour or using any services through our Website, you agree to abide by these Terms and Conditions. If you do not agree, you may not use our services.

2. Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract to use our Website and services.

3. Booking and Payment

  • Booking Process: All bookings are subject to availability. A booking is confirmed only after you receive a confirmation email from us.
  • Payment Terms: Full or partial payment is required at the time of booking. Accepted payment methods are listed on our Website.
  • Currency: All prices are listed in THB. Conversion rates may apply for international customers.

4. Cancellation and Refund Policy

  • Customer Cancellations:
  • Cancellations must be made in writing via email or through our Website.
  • Refunds (if applicable) are subject to the cancellation policy outlined for each tour.
  • Operator Cancellations: If we or our partners cancel a tour due to unforeseen circumstances, you will be offered a rescheduled tour, credit, or a refund.
  • Non-Refundable Services: Certain bookings may include non-refundable fees, which will be disclosed at the time of booking.

5. Changes to Bookings

Requests for changes to bookings (e.g., rescheduling or changing participants) are subject to availability and may incur additional fees.

6. Travel Requirements

You are responsible for ensuring that you meet all travel requirements, including valid identification, passports, visas, and health certifications. We are not liable for any issues arising from non-compliance with these requirements.

7. Liability and Limitations

  • Tour Services: We act as an agent for third-party tour operators and service providers. We are not liable for any injuries, losses, or damages arising from their services.
  • Force Majeure: We are not responsible for cancellations, delays, or interruptions caused by events beyond our control, such as natural disasters, strikes, or government actions.

8. User Conduct

By using our Website, you agree to:

  • Provide accurate and truthful information during booking.
  • Refrain from engaging in fraudulent or harmful activities.
  • Respect the intellectual property rights of our Website and its content.

9. Intellectual Property

All content on our Website, including text, images, and branding, is protected by intellectual property laws. You may not reproduce, distribute, or use our content without prior written consent.

10. Privacy

Your use of our Website is subject to our [Privacy Policy](link to privacy policy), which outlines how we collect and use your personal data.

11. Dispute Resolution

Any disputes arising out of these Terms and Conditions will be governed by the laws of Thailand. You agree to submit to the jurisdiction of the courts located in Phuket, Thailand.

12. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our Website. Continued use of our services after such changes constitutes your acceptance of the updated terms.

13. Contact Us

If you have questions about these Terms and Conditions, please contact us:
Email: hello@akerio.net
Phone: +66 64 483 6763
Address: 13 Soi Rat Uthit 200 Pi 1, Rat Uthit 200 Pi Road, Patong, Kathu, Phuket – 83150

Thank you for choosing Akerio. We look forward to helping you create unforgettable travel experiences!